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Frequently Asked Questions
Everything you need to know before you book. Don't see your question? We're always happy to chat.
📍 About Our Services
What services do you offer?
+We offer floral bar rentals, wedding arch rentals, floral wall rentals, and full event décor styling. All services include delivery, professional setup, and full breakdown. We also offer add-ons like custom signage, neon signs, floral letters, and coordinating table arrangements.
Do you do both weddings and non-wedding events?
+Absolutely! We love weddings, but we also style bridal showers, baby showers, birthday parties, quinceañeras, sweet 16s, bachelorette parties, corporate events, graduation parties, and holiday celebrations. If you're celebrating something, we want to be there.
Do you offer full event styling or just rentals?
+Both! You can rent individual pieces like an arch or floral wall, or hire us for full event décor styling where we design and execute your entire event aesthetic from start to finish. Just let us know what level of support you're looking for.
Can you customize the colors and florals to match my theme?
+Yes — every setup is custom. We work with your color palette, inspiration photos, and event vision to create something uniquely yours. No two events we style look exactly the same.
Do you use fresh or faux florals?
+We offer both! Faux florals are used for our wall and arch rentals, while our floral bar experiences use fresh, seasonal blooms. Fresh floral add-ons are also available for arches and walls — just ask when you inquire.
📅 Booking & Availability
How far in advance should I book?
+We recommend booking at least 4–6 weeks in advance for showers and parties, and 2–3 months in advance for weddings. Peak season runs May through October, and popular Saturday dates fill up fast. But we never say no to last-minute bookings!
How do I check if my date is available?
+Fill out our inquiry form with your event date and details. We'll get back to you within 24–48 hours to confirm availability and share package options.
Do you require a deposit to hold my date?
+Yes — a 30–50% deposit is required to officially secure your date. Until the deposit is received, your date remains open to other clients. We accept Venmo, Zelle, Cash App, and major credit cards.
What is your cancellation policy?
+We understand plans sometimes change. Please contact us as soon as possible if you need to cancel. Deposits are non-refundable, but we'll always do our best to work with you if something unexpected comes up.
Can I make changes after paying my deposit?
+Yes, in most cases! Minor changes to colors, add-ons, or guest counts can typically be accommodated with enough notice. Just reach out — we're flexible and easy to work with.
🚚 Delivery & Setup
Do you deliver and set up everything?
+Yes — always. We never do drop-off only. Our team delivers, professionally installs, and styles every setup before your guests arrive. After your event, we return and break everything down completely.
How far do you travel?
+We serve all of Colorado! We're based in Thornton and regularly travel to Denver, Boulder, Fort Collins, Colorado Springs, Pueblo, and beyond. A travel fee of $1.50–$2.00 per mile applies for events beyond 50 miles from Thornton.
How early do you arrive to set up?
+Setup time varies by size and complexity. We coordinate your setup window with you and your venue in advance to make sure everything is perfectly in place before guests arrive.
What do you need from the venue?
+For most setups, we just need a designated space and basic access. For floral bar experiences, we may need access to a water source. We go over all venue logistics with you when you book.
💰 Pricing & Packages
How much do your services cost?
+Floral Bar Rentals start at $175. Wedding Arch Rentals start at $150. Floral Wall Rentals start at $350. Full Event Décor Styling starts at $675. We always provide a detailed, transparent quote before you commit.
Do you offer package deals?
+Yes! Bundling multiple services (like an arch + floral wall, or a floral bar + table arrangements) comes with a discount. Mention the services you're interested in and we'll create a custom bundle quote.
Do you offer payment plans?
+We require a deposit to book, with the remaining balance due before your event. For larger bookings, we may be able to arrange a payment schedule — just ask.
Is there a minimum spend?
+We don't have a strict minimum, but travel fees apply for events beyond 30 miles. We'll always do our best to find a package that works within your budget.
🌸 Working With Us
What makes The Crafted Line different?
+We're a sister-owned small business that genuinely cares about every event. You'll always get personal attention, fast communication, fully customized designs, and a team that shows up ready to make your vision come to life. We treat your event like it's our own.
Do you offer flower bars for corporate events?
+Absolutely! Our floral bars are perfect for team-building events, holiday parties, product launches, employee appreciation days, and brand activations. We customize the experience to fit your company's branding and goals.
Can I see examples of your past work?
+Yes! Visit our Gallery page to see photos from recent events, or follow us on Instagram @the.crafted.line for the latest styled setups and behind-the-scenes content.
Still Have Questions?
We're always happy to chat! Reach out anytime and we'll get back to you within 24 hours.
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